Shipping policy
SHIPPING POLICY
Processing Time All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Shipping Destinations We ship locally within Uganda and internationally, including across Africa and worldwide.
Estimated Delivery Times
- 🇺🇬 Uganda (local): 2–5 business days
- 🌍 Africa (regional): 7–14 business days
- 🌐 International (rest of world): 14–21 business days
Delivery times are estimates and may vary due to customs clearance or carrier delays.
Shipping Costs Shipping rates are calculated at checkout based on your location and order weight. Free shipping promotions may apply — check our current offers at checkout.
Customs, Duties & Taxes International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping fees. We are not responsible for delays caused by customs.
Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information where available.
Lost or Delayed Shipments If your order has not arrived within the estimated timeframe, please contact us at [your contact email] and we will investigate with the carrier.
Incorrect Address Please ensure your shipping address is correct at checkout. NATNA COLLECTIVE is not responsible for orders delivered to an incorrectly provided address.